Support begins the moment you first reach out to our sales team — and we’re still here long after the sale, warranty or not.
Whether you’re troubleshooting a unit already in the field or scoping a new integration, the fastest path is below — pick the one that matches where you are.
SUPPORT · FIELD SERVICE
Product Support
Troubleshooting, firmware, warranty claims, and RMA requests for cameras already in the field. Our support engineers know these systems inside out.
Sales Support
Specs, quoting, lead times, and integration questions for a program that hasn’t started yet. Talk to an engineer before you commit to a design.
Before you reach out
A lot of the fastest answers are already published — worth a quick check before opening a ticket.
Product downloads
Electrical and mechanical ICDs, CAD files, and quickstart guides — organized by product.
Browse downloads →Knowledge base
Explainers on NETD, resolution, MWIR vs. LWIR, and specs that matter.
Browse articles →Warranty & RMA
Coverage periods, the repair process, and what to expect when you send equipment back.
View warranty & RMA →Not sure which door to use? Contact us and we’ll point you the right way.